ZARA Return Policy – Exchange Policy, Online, Free Returns

ZARA has worldwide and around 100 stores in the US. Its consistently been a pioneer in responsible, economical fashion. In 2021, brand consultancy went as far as to rank ZARA the 45th best global brand in the world.

Many loyal customers believe ZARA is a with outstanding customer service with a diverse target audience. During the holidays, ZARA’s sales routinely skyrocketed as customers shop for new clothes for their family and loved ones, which results in happiness.

Nonetheless, you may buy anything that does not fulfill your expectations or return it if your opinion changes.

Is there a return policy at ZARA?

The short answer is yes, ZARA has a generous return policy that covers everything from exchanges to online purchases to sale products.

Customers need to understand the ZARA return policy before purchasing stuff at a store. People don’t want to get stuck with makeup, jacket, totes, perfume, or discount shoes if you’re not happy with them.

Luckily, we’ve done research to explain how to return things to ZARA not having a receipt, without tags, no original packaging, online purchases, and more.

What is the ZARA Return Policy?

The ZARA return policy is relatively comparable both online and in-store.


You have 30 days from the shipping confirmation date to return or exchange an item under the ZARA online return policy. You can only exchange or return an item in the same country or region where you bought it. ZARA takes up to 14 business days to complete an online return.

The ZARA free returns policy accepts items up to 30 days after purchase. You need to sign in to your ZARA account to return an item and complete the Return Request Form. Customers can complete the ZARA return request form either using their or the ZARA app, available on and .

If the item’s package hasn’t been opened, ZARA will accept it.

If the item has been taken from its original packing, such as a box or large envelope, it is OK.


The ZARA in-store return policy allows you to return or exchange items within 30 days. The items much be in “perfect” condition, which means they much be pristine and unopened.

Bring your receipt and the unopened item to the store for a complete refund.

What’s the ZARA Holiday Return Policy?

The following is a basic rundown of ZARA’s holiday return policy:

  • Exchange Period and Procedure For both in-store and online purchases, the exchange period is 30 days.
  • Return Period and Procedure For both in-store and online purchases, the return period is 30 days.
  • Period and Manner of Refund Within 14 days of purchase and via the method of payment chosen

Does ZARA Accept Returns Without a Tag?

Unfortunately, ZARA does not accept returns without the item’s original tag. In order to make an in-store return, you must bring the original packaging and tags with you. The item’s tags can, however, be removed, and the container can be opened.

In addition, you must bring the physical receipt with you to get a full refund in the same form of payment used when purchased. For example, if you paid cash for your stuff at a ZARA store, they will refund you in cash. ZARA accepts PayPal, Apple Pay, major credit cards, and ZARA gift cards.

The ZARA online return policy is straightforward as long as the items are properly sealed to avoid getting lost.

In addition, ZARA’s in-season exchange policy allows you to switch just for a different color or size.

What’s the ZARA Return Policy for Sale Items?

The ZARA Return policy for items on sale allows for a full refund with a receipt within 30 days of purchase. In addition, ZARA offers free online returns for up to 30 days after purchase. 

What is the ZARA Return Policy After 30 days?

After 30 days, the ZARA return policy does not allow for a complete refund. If you have the original receipt, ZARA will give you a merchandise credit that you can use at any of their retail locations. The tags must also be intact, and the product must be brand new, unwashed, unworn, and undamaged.

How to Return ZARA Items In-Store?

In order to receive a full refund in the same form of payment used for the purchase, you must have the original receipt when exchanging or returning ZARA items in-store. Hence, if you paid for something at a ZARA store with PayPal, they will return your PayPal account.

Please keep in mind that you can only exchange or return things within 30 days if they were purchased in the same country and region.

In addition, within 30 days of purchase, the store will accept in-season and clearance items with the original receipt, unused, and with tags. You can exchange for a different color or size under the exchange policy.

See our guide on the Ulta’s return and exchange policy.

How To Return ZARA Items Online for Free?

For online orders placed within 30 days of the original delivery confirmation date, ZARA offers free return shipping. You may also return online items for free to a ZARA shop near you.

Here’s how to return ZARA goods for free online:

  • First, log on to the to find your order and select the item(s) you want to return or exchange.
  • Click on the returns tab and select the free of charge option to return your original item.
  • After 14 days of requesting a return or exchange, return the original products purchased.
  • If you don’t return the items within 14 days of your request, you’ll be charged the shipping cost on the same payment method used for your original purchase, such as a a smart chip on a credit card or PayPal.

Ascertain that the return package is properly wrapped so that the products do not go missing during transportation.

Can You Return ZARA Items Bought In-Store Online?

No, you cannot return ZARA items bought in-store online. However, you can return an item online by logging into your ZARA account via the ZARA app or website. Then fill out a Return Request Form and send the package back “properly sealed” so that it won’t be lost in transit.

What Items ZARA Won’t Return?

Some items are not returnable to ZARA for a variety of reasons, including hygiene and personalization.

The following items are not returnable in-store or online under the ZARA return policy:

  • Except for tops, bodysuits, and vests from the kids department, underwear is not exchangeable or returnable.
  • Fragrances, accessories, and cosmetics must be returned in their original packaging and in perfect condition.
  • The hygiene stickers on the swimwear must still be affixed.
  • Customizable Items – Not returnable, exchangeable, or refundable

Do ZARA Online and In-Store Returns Need Original Packaging?

No, original packaging is not required for online or in-store returns at ZARA. Around the holidays, however, the corporation recognizes that gifts are opened and tags are removed.

Returns can be conducted online by simply returning items that have been properly wrapped. Original packaging and tags are required for in-store returns. The package, on the other hand, can be opened and the tags removed as long as the contents are still present.

Who Pays for ZARA Return Shipping?

If you begin the return process within 30 days of purchase, ZARA will cover the cost of free online return shipping. Then, within 14 days of receiving your request, you must return the things; otherwise, they will charge you for return shipping. Customers may shop at ZARA online with confidence knowing that they will receive free shipping.

You cannot, however, return products purchased at a ZARA store online. A purchase made in a store can only be returned to another retail location.

How to Return Stuff Purchased with a ZARA Gift Card?

Items originally purchased with a ZARA gift card will be refunded to a gift card.

If you make the purchase online with a ZARA gift card, you’ll receive a virtual gift card, an email confirmation of the refund, and the card’s balance. As an alternative to a gift card, ZARA will give a credit voucher if you lose the original gift card and make a return in-store.

An alternative a method to save money at ZARA is to buy a discounted gift card. For example, a site like sells Ulta gift cards at a discounts to use toward your next purchase online or in-store.

When you buy your first discount, you can save $5.

Does ZARA Offer Price Adjustments?

No, ZARA does not offer price adjustments in stores or online. In addition, ZARA does not price match with competitors, such as UNIQLO, Reformation, or H&M.

Does ZARA Price Match?

No, ZARA does not Items that are price-matched or price-adjusted reduced after the original purchase. However, all items on ZARA online and the retail stores have the same prices. So even if the tag says otherwise at the store, the price reduction will be reflected when you checkout. So you’ll always receive the lowest price available.

ZARA Return Policy Summary

The ZARA return policy is straightforward: Customers have 30 days to return an item from the purchase date to a store. Similarly, you can return ZARA online purchases 30 days after the shipping confirmation. However, you have only 14 days to send back the item from the return request date. You can exchange or return an item only in the same country and region it was purchased.

ZARA’s success can be due to a number of elements, but one of its greatest assets is its ability to prioritize the client.

See our guide on Price adjustment and price match policies at Macy’s.

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