Sam’s Mattress Return Policy: No Receipt, Time Limit, Pickup

is one of the leading member-only warehouse clubs with almost 600 stores in the US. The trusted retailer has goods and services for your everyday needs at an affordable price with a 100% satisfaction guarantee. It sells various things like TVs, Antennas for indoor use in remote places, bulk foods, batteries, clothes, Cricut Maker laptops, prepared food, fitness equipment, vitamins, alcohol, stamps, and more.

Sams’ warehouse clubs also sell innerspring, memory foam, and mattress sets. You’ll be able to select a mattress that meets your sleep requirements.

Did you get a decent deal on a Sams mattress at your local warehouse club? Nevertheless, after sleeping on it, you realized it was an uncomfortable mattress that couldn’t be fixed with a pillow top. Fortunately, Sams’ mattress return policy allows you to get a refund.

So, what exactly is the Sams Mattress return policy?

Short Answer: Within 30 days after purchase, Sams accepts refunds and replacements on mattresses. It takes pleasure in delivering a 100% money-back guarantee. Mattresses, on the other hand, cannot be physically returned to the store. In the following sections, we’ll go over this in greater depth.

What is the Sam’s Mattress Return Policy?

Sam’s mattress return policy is part of the Club’s 100% satisfaction guarantee. The guarantee covers refunds and replacement of all mattresses within 30 days following the purchase date. It even allowed you to return used mattresses and lost receipts. You must remove the “Do Not Remove” tags from the mattress to get a refund.

It’s best to bring the “Do Not Remove” tags and your receipt for a smooth and hassle-free return and refund at the Sam’s customer service desk. You do not need to bring the mattress to the store.

Be aware that Sam’s Club will not accept physical mattress returns to the store. In addition, store managers may refuse a return or refund request if a customer has abused the Return policy at the store.

The Sam’s Club return policy will not take back tickets, gift cards, prepaid cards, personalized items and photos, prescriptions, and purchases made at their Wholesale Trading Program.

Check for more info on Sam’s Club return policy for everything purchased online and in-store.

See our guide on the Costco has a return policy for mattresses.

What’s the Sam’s Mattress Return Policy Without a Receipt for a Mattress?

Sams allows you to return a mattress for store credit without a receipt. But, the process will be streamlined, and you will receive a refund in the original manner of payment, along with a receipt and your mattress’s tags. Of course, they are aware that physical receipts can be misplaced after a purchase.

Here’s how Sams deals with mattress returns that don’t include a receipt:


Bring your Sams Club membership card and the mattress tags to an in-store purchase so a customer service representative may look up your receipt. In most circumstances, the database can only look up receipts that are less than two years old. You’ll obtain a refund on a Sams Club shopping card if you find a copy of the receipt.


For an online purchase, you can find your purchase history by logging into your . Search through your purchase history and print a copy of your mattress receipt. Otherwise, take a photo with your phone if you don’t have a printer to print documents. Even though Sam’s isn’t a Retail business operating 24 hours a day, 7 days a week, you can start the refund process 24/7 online.

See our guide on Without a receipt, I returned items to Best Buy.

Can I Return an Open Mattress to Sam’s Club?

Yes, Sam’s Club members can get a refund if they return an open mattress. Open and used mattresses are covered by the company’s 100% Satisfaction Guarantee return policy. You have up to 30 days from the date of purchase to request a refund.

You are not, however, obligated to return or ship the mattress to the warehouse. Only bring your receipt and the mattress’s Do Not Remove tags with you.

How to Return a Mattress to Sam’s Online?

You will still receive a refund even if Sams does not need you to return the mattress for online sales. In addition, your online purchase will receive a prepaid return label after you initiate a return request.

Login to your account and click the Purchase History tab on the Sam’s Club members’ website. After sending your request, you’ll receive your pre-paid shipping label that you can be mailed back with the tags, the mattress receipt, and any other documents required by the Sam’s return policy. 

Only the tags will be returned, not the mattress. However, unless Sams made an error or the mattress was destroyed during shipping, the initial mattress delivery and shipping charges will not be returned.

It may take up to seven business days for this online return to be processed.

See our guide on At Walmart, you can return an air mattress.

How Much Does it Cost to Return a Mattress to Sam’s Online?

Except for the shipping and delivery fees, returning a mattress to Sams is free. To begin, you will not be returning the mattress, merely the tags from it. Second, unless the mattress is damaged or the company made an error, the Sams mattress return policy does not reimburse shipping and delivery fees.

How Long Can I Return a Mattress to Sam’s?

You have 30 days from the date of purchase to return or exchange your Sams mattress. Furthermore, its 100% Satisfaction Guarantee allows you to return it open and used within the time frame specified. Both online and in-store purchases are covered by the policy.

How Does Sam’s Refund Money for Mattress Returns?

With a mattress receipt, Sams Club will reimburse the money in the original manner of payment, or you will receive store credit without a receipt. Bring the same credit card that you used to purchase the mattress, and they’ll refund it back to you.

If you don’t have a receipt or the same credit card, the customer service representative will refund you on a Sam’s Club shopping card. You can use the card for another purchase or Sams Club gas can be purchased at the pump..

The store will reimburse your account or issue you a gift card as soon as your refund is processed. Due to the slower direct deposit timeframes, it may take a few days for the credit to appear on your credit card.

Returning an online mattress can take up to seven business days.

Can a Non-Sam’s Club Member Return a Mattress?

No, a non-Sam’s Club member cannot return a mattress or anything purchased from the store. Members can only make returns. A Sam’s Club return a membership number or receipt, and it must be done by a member.

Will Sam’s Club Pickup a Mattress Return?

Sams Club does not accept mattress returns. Customers are not required to return a mattress, as mentioned in the Sams mattress return policy. They don’t want it back, to be clear. Unfortunately, it is the obligation of the consumer to dispose of or relocate the undesired mattress.

Sams will, however, refund a used mattress purchased within 30 days if it is returned in its original condition.

The best way to dispose of a mattress is to recycle it. According to the Mattress Recycling Council, over 80% of a mattress can be recycled. Unfortunately, tossing your mattress in the garbage or a The scrap yard will be disposed of in a landfill.

The cheapest way to dispose of a mattress is to contact the manufacturer for a free pickup, check run by your city or state, and shelters may take gently used mattresses, area businesses, list on Craigslist or OfferUp, or .

Does Sam’s Club Remove Old Mattress?

Yes, upon request, Sams Club will remove an old mattress while delivering a new mattress. Old mattresses, box springs, and bed frames are hauled away and properly disposed of. They will not, however, steal your headboard and footboard. Furthermore, the delivery business has the ability to refuse to remove an old mattress or set that is considered a biohazard, according to the regulation.

For further information, please contact your local Sams Club Mattress Delivery Service.

What Brands of Mattresses Does Sam’s Club Sell?

In its warehouse and online, Sams Club carries over a dozen different mattress brands. Size, form, support, stiffness, material, and coils can all be different. They supply a range of mattress brands from low-cost to high-end to suit your budget and sleeping requirements.

In-store and online, Sams carries the following mattress brands:

  • Tempur-Pedic
  • Beautyrest
  • Sealy
  • Serta
  • American Sleep Collection
  • Alera
  • AllswellTrend Lab
  • Dela Children
  • GhostBed
  • Molecule
  • Restonic’s Scott Living
  • Tuft & Needle
  • Zinus Night Therapy
  • Members’ Signatures

The Sam’s Club mattress return policy applies to all .

Sam’s Mattress Return Policy Summary

Sam’s Club has become known for its wide selection of services like replacing used tires, pharmacy services, car rentals, and check printing. It also sells products at affordable prices, including bulk items and large furniture such as mattresses.

To ensure a 100% satisfaction guarantee for its customers, Sam’s Mattress allows for the return of mattresses within 30 days from the date of purchase. Don’t try requesting a refund after 90 days!

You are not needed to return the mattress to them physically, even though they offer refunds and replacements for both in-store and online transactions.

Also, remember that while the return policy does not have a maximum return limit, Sam’s Club managers may reject a return if the mattress is significantly old or if there is a suspicion of fraud or abuse. 

See our guide on Sams Club accepts EBT SNAP cards for purchases.

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