After 90 days, can you return home appliances, electronics, outdoor equipment, tools, or other necessities for home remodeling to Lowe’s? You can determine whether you can return things for a refund, exchange, or store credit by familiarizing yourself with Lowes’ return policy. You could avoid a great deal of future anxiety.
Lowe’s is the second-largest home improvement store in the US after The Home Depot. The hardware chain has over 2,000 home improvement and hardware stores throughout the US that carry building supplies, electronics, lighting and bathroom products, faucet water filters, tools, hay bales, outdoor equipment, gardening essentials, and more.
As such, DIYers, building and construction workers, excavating contractors, and many individual customers flock to Lowe’s stores every day to purchase home improvement products. But what happens when you purchase an item at Lowe’s and find it defective or change your mind a few days later? Can you return it to Lowe’s?
Lowes has a standard return policy regarding how returns are handled because it is obvious that not every purchase will be well-received by customers.
Return Policy for Lowe’s General Store
Lowe’s has a 90-day return window for most home improvement essentials sold at its stores to protect itself and its customers, like hair drain cleaner. Per Lowe’s return policy, you can return merchandise to Lowe’s within 90 days of purchase for an exchange or refund. Electronics and appliances have a stricter return policy of 30 days from the purchase date.
It helps to have the receipt, but Lowe’s can use your phone number, unexpired debit card or credit card, or your MyLowes card to look up the purchase. If approved, your return will be processed and refunded to the original payment method used. It may take up to 7 days for your refund to post on your end. Cash back, activated gift cards, and store credits will be refunded immediately.
You can make returns in person at a . For example, if you purchased the items online at Lowe’s.com, it’d come with a free return shipping label to mail it back.
That’s how Lowe’s normally handles returns. What if you want to return something to Lowes after the 90 days have passed? After 90 days, can you still return an item to Lowe’s?
Quick Response: Lowes has a regular 90-day return policy, however you might still be able to send something back after that time period has passed. After 90 days, Lowe’s return policy stipulates that you must have the original sales receipt and obtain the manager’s approval before processing a return.
That’s a clever way of saying that the store manager in charge of that particular location has the final say about whether or not you can return an item to Lowe’s after 90 days. Without the receipt proving you bought the items at Lowes, your return won’t be processed.
Once more, in order for a return to be approved under Lowes’ 90-day policy, the item must still be on hand. You won’t be able to return the item if Lowe’s no longer carries comparable items. Don’t attempt to return a fake Christmas tree in July, for instance.
The possibility of not being qualified for a complete refund in the original payment method is another drawback of late returns. Instead, you’ll probably have to make do with a store credit or an exchange for something comparable.
You’re better off sticking with Lowe’s 90-day return window to avoid all of these headaches. To find any flaws or malfunctions early on after purchasing anything from Lowes, inspect and test it right away. As a result, you can begin the return procedure quickly.
The good news is that if you return your things to Lowes in a timely manner, you don’t need to have the receipt or the manager’s consent. Instead, the store employee can use your phone number or credit card information to look up the item.
Frugal Reality Takeaway: To return an item to Lowe’s after 90 days, you must obtain permission from the store manager in that location, have the original receipt, and the item must be in Lowe’s inventory.
Recommended read: Walmart’s Return Policy for TVs.
What’s the Lowe’s Return Policy After 90 Days?
- What’s the Lowe’s Return Policy After 90 Days?
- Does the Lowe’s Return Policy Require a Receipt?
- What Is the Lowe’s Return Policy When Paying with Cash?
- What’s the Return Policy for Online Purchases?
- What’s the Lowe’s Return Policy for Defective Items Past 90 Days?
- What is Lowe’s Return Policy for Gift Cards?
- What is Lowe’s Return Policy for Custom Products?
- Does Lowe’s Have a Price Match Policy?
- Are There Product Exceptions to the Lowe’s 90 Day Return Policy?
- Lowe’s Return Policy After 90 Days Summary
Customers may return items to a Lowes location after the customary 90-day return period thanks to the company’s return policy. But, in order for your return to be handled, you must receive permission from the store managers and have the original receipt as proof that you bought the item from Lowes. Also, if the item is no longer in Lowes’ inventory, your return won’t be accepted.
If the item was purchased online at Lowes.com, returns could be sent via mail or in person at any Lowes location. Carry your returned item to the Lowes store’s customer service desk, which is located near the entrance, to conduct an in-person return.
Give the representative your original receipt if you have one to show that you bought the items from Lowes and that the return period still applies. Bring the card used to make the transaction or provide the phone number used at the time of purchase to help the colleague dig up your order details when making a non-receipt return. When making a non-receipt return, you’ll need to show a valid photo ID for identification.
Your return will be processed after being accepted, and your refund will then be applied to the original payment method. The same return process applies to late returns, with the exception that you must first obtain the store manager’s consent and present the original receipt.
Does the Lowe’s Return Policy Require a Receipt?
Depending on whether you are returning items on time or beyond the deadline, Lowes return policy may or may not require a receipt. Customers are not typically required to present a receipt when returning items to Lowe’s. However, the 90-day return policy stipulates that in order for your return to be authorized, you must present the original sales receipt and obtain the manager’s consent.
What distinguishes Lowe’s receipt returns from non-receipt returns?
Customers must return items to Lowes for a refund or exchange within 90 days of purchase, according to store policy. Although having the receipt is helpful for timely returns, your return might still be completed without it. Your phone number or credit card information can be used by a Lowes employee to search up the purchase.
The benefit of on-time receipt returns is that you’ll be entitled to a full refund using the original payment method.
For example, if you paid with cash, the cashier would hand over the exact dollar amount in your hands. If you paid with a a chip-enabled debit or credit card, the same amount would be credited to the exact card used. In addition, an in-store credit or a gift card will be issued as a store credit. Cash and store credits process immediately, but it may take up to 7 days for your debit, credit card, or money to be deposited on your Reliacard and posted.
On-time and non-receipt returns are also accepted at Lowe’s. The store associate can use your card details, MyLowe’s card, or phone number to find your order details. Non-receipt returns may only be eligible for exchange or store credit. Your returns will be limited or declined if you try to to Lowe’s without a receipt.
When you return something to Lowes after the 90-day window has expired, things are different. The store manager at that particular location must approve your return, and you must have the original sales receipt.
In a best-case situation, your return might be approved. If so, you might be able to receive an in-store credit for the item’s current price or an exchange for a comparable item. Returns that arrive late or without a receipt have no chance.
Recommended read: Refund policy for Walmart Air Mattress.
What Is the Lowe’s Return Policy When Paying with Cash?
Items must be returned to a Lowes location within 90 days of purchase, regardless of the method of payment. Of course, having the receipt is beneficial. However, you are not required to present the receipt in order to receive a refund, exchange, or store credit when paying at Lowe’s with cash or a check.
It’s because the Lowes employee can find out information about your order by using your card information, phone number, or MyLowes card. As a result, it’s a good idea to give your phone number at the checkout while making a purchase, especially for expensive things.
You will be qualified for a refund using the original payment method once your return has been processed. Other options include an exchange or store credit that can be used to purchase more things from the retailer.
However, you will need to have the receipt to show that the item was purchased at Lowes if you return it after the 90-day return period has passed. If you don’t have the receipt, the manager doesn’t approve of the return, or Lowe’s no longer has the item in stock, your return won’t be processed.
The original purchase receipt is not necessary unless you are returning something to Lowe’s after hours. Nevertheless, Lowes has the right to decide whether or not to accept returns without a receipt.
What’s the Return Policy for Online Purchases?
The same 90-day return policy applies to anything bought on Lowes.com. Hence, within 90 days of the purchase date, you must mail Lowes any undesired or damaged goods. Lowes includes a pre-paid return postage label with the original packaging to make online returns simpler. Use that shipping label to send the item back for no cost.
To return an item to Lowes.com, put it in its original box with all of the included accessories, manuals, packing, and sales receipt. Remove all previous external shipping labels from the box, apply the free shipping label, and place it securely on the top or side of the product. After that, tape the box close properly. Then, take the item to the mail carrier’s office that is closest to you.
The drawback is that processing online refunds takes longer than processing them in-store. An online refund could take up to three weeks to arrive, as opposed to in-store returns which typically take five days to process. Once more, the initial delivery charge is not refundable. Therefore, if you mail a return from an online store, you will not be reimbursed for the original shipping costs.
Also, there is a specific guideline for outdoor power equipment, which includes tools like chainsaws and generators. Within 30 days of the date of receipt, you may return these items.
However, Lowes gives you the option to return items you bought online through the Lowes website in-store at any Lowes home improvement location. Making a return in-store is preferable because it is simpler and processed more quickly. If you don’t have the original receipt, it can be difficult to return something online after the typical 90-day period.
Recommended read: Walmart Return Hours.
What’s the Lowe’s Return Policy for Defective Items Past 90 Days?
Beyond 90 days, returning worn or damaged goods might be challenging. All products must be returned to Lowe’s in like-new, resalable condition. If an appliance has a manufacturing problem and is unopened and unused 90 days after purchase, it may still be returnable.
Bring the item and the original receipt to the Lowes customer service counter located near the entrance of the store to request the store managers’ permission. Your return would be turned down if you were the one who caused the damage.
Appliances and items should constantly be checked for flaws as soon as feasible. As a general guideline, you should report any issues to Lowes Customer Service at 1-800-445-6937 within three days of receiving the damaged item.
When the 90-day return period has passed and your item is damaged while in use, call the Lowes Service Advantage team at 1-888-77-LOWES to arrange for a factory-authorized servicing appointment. If the manufacturer’s warranty is still in effect, your device will be fixed without cost. If not, you can be forced to pay for appliance repairs out of your own cash.
What is Lowe’s Return Policy for Gift Cards?
For purchases made online or in-store using cash or credit cards, Lowes has a good return policy, but their gift card policy is less forgiving. Gift cards are non-refundable once purchased and have no cash value other than what can be spent with them.
Also, according to the Lowes website, the company maintains the right to deactivate or refuse gift cards that were obtained through dishonest means. The company has a reliable directory to guarantee that all gift cards used there are legitimate and were bought legally.
Additionally, Lowes does not provide replacement options if your gift card is damaged, lost, or stolen. Make sure to store your Lowe’s gift card safely if you purchase one.!
What is Lowe’s Return Policy for Custom Products?
A variety of bespoke products are available from Lowes, including cut and blended goods like doors and windows. These items don’t have a return policy.
Certain products might be available for exchanges or refunds, but you won’t be eligible for a refund if you paid for them with a check and you still owe Lowes money.
To claim your reimbursements, you must have a valid form of picture identification with you.
You should anticipate a five- to seven-business-day wait before seeing charges for refunds that have been granted on a credit card.
Does Lowe’s Have a Price Match Policy?
One of the most aggressive price matching practices available today can be found at Lowe’s. They assert that because of these practices, waiting for a sale at Lowes is unnecessary.
In order to provide you with the best pricing possible, Lowes will match any competitor’s price that is more than $1.00 lower than the one you are getting from them, plus an additional 10%.
Misprints and damaged goods are a couple of examples of exceptions to this rule. Prices for assembly and delivery are also not covered by the policy. Also, short-term sales like Black Friday and Cyber Monday are not covered by the pricing policy.
As long as the website is from the same nation, the price match + 10% policy is still in effect for online purchases.
Are There Product Exceptions to the Lowe’s 90 Day Return Policy?
Most home improvement products purchased at Lowes stores are eligible for a 90-day return period under the company’s standard return policy. Some products, however, are subject to shorter or longer return policies in order to better protect themselves and their customers, including:
Major Appliance – 30 days
Lowe’s major appliances and electronics must be returned within 30 days of the date of purchase. The following products are covered by the 30-day return policy:
- House humidifier
- Pressure washers
- Microwave brands
The majority of large appliances have warranties. Hence, if the guarantee covers the cause or fault, the appliances can still be returnable under the warranty after the 30-day term has passed. The same 30-day return policy applies to Lowes purchases of TVs, certain electronics items, outdoor equipment, trailers, paint, and special orders.
Recommended read: Lowe’s senior discount and money-saving ideas.
Winter and Holiday Seasonal Items
Lowe’s requires that any seasonal items purchased during the current holiday season be returned by December 31.
Plants – 365 Days
Most plants fall under the standard 90-day return policy, but perennial plants are eligible for a 365-day return window, such as varieties of succulents for indoors. These are plants like shrubs or trees that bloom once per year, making it hard for the customer to know whether the plant is still alive or dead until the following season. So if your perennial plant doesn’t make it to the next season, you can return it to Lowe’s for a refund or exchange.
The return procedure is the same even though the return deadlines for various goods and appliances vary. Simply bring the item and the sales receipt to your neighborhood Lowes store to make a return.
Once your return is approved, a refund will be initiated, and you’ll receive a refund using the same payment method within 5 to 7 days. You can also opt for an exchange or store credit. If you paid with cash or used a personal check, your refund will be issued immediately. For example, if you used cash for your appliance, you’ll get cash for your refrigerator if you follow the Lowe’s return policy.
Lowe’s Return Policy After 90 Days Summary
Most items must be returned to Lowes under their usual policy within 90 days of the original purchase date. Even though the 90-day window has passed, you might still be able to return to Lowes. If you want to return something to Lowe’s after 90 days, you must have the original sales receipt and get permission from the store manager. Moreover, Lowes must have the item in stock.
On-time returns don’t require you to have the receipt, unlike late returns. Instead, the salesperson can start the return by looking up your transactional information using your credit card information or phone number. To be identified, you will need to present a legitimate photo ID.
Whether you have the receipt or not will determine whether you qualify for a full refund of the purchase price using the same payment method, an exchange, or a Lowes gift card.
The 90-day return policy does not apply to appliances, electronics, outdoor gear, trailers, or paint; instead, these items have a harsher 30-day return policy. After a year, you can return other objects like plants. The procedure is essentially the same regardless of the return window.
Additionally, you might observe that prices in Lowes stores can differ between states or cities. Because Lowes favors buying locally, a given product could cost more or less in some areas than in others. Prices for the same products may vary because they depend on local manufacturers and costs.
In a nutshell, Lowe’s store managers have the final say on whether or not to allow late returns with or without the receipt. It’s not a 24-hour store, and a manager should always be on duty. So don’t shy away. Go there and argue your case. You never know whether the manager will rule in your favor.