Afterpay is a financial technology firm that allows customers to purchase items now and pay for them in installment payments over time. It’s , United Kingdom, Australia, Canada, and New Zealand. Use at popular retailers like Forever 21, Pottery Barn, World Market, Macy’s, Bed Bath and Beyond, Anthropologie, Ulta, Lululemon, West Elm, etc.
When your Afterpay account is suspended and you are unable to make interest-free payments over a six-week period, it can be quite frustrating. That can happen for a number of reasons, such as making a late payment or placing an excessive number of orders.
We’ll go over how to unfreeze your Afterpay account and how long it takes to start buying again!
How To Unfreeze My Afterpay Account?
- How To Unfreeze My Afterpay Account?
- What Does It Mean When My Afterpay Account Is Frozen?
- How Long Does It Take To Unfreeze Afterpay?
- Why Is My Afterpay Account Frozen?
- Will a Late Afterpay Payment Hurt My Credit?
- Unfreeze Afterpay Account Summary
Don’t panic; you can unfreeze your Afterpay account if it won’t function in-store by doing these easy steps:
- Contact the via the website because their phone lines are closed.
- Click the option “Help managing my account is needed..”
- Pay attention to the on-screen instructions.
- In the text box, describe the issue.
- After reviewing your account, customer service will probably decide to unfreeze your Afterpay account.
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What Does It Mean When My Afterpay Account Is Frozen?
You won’t be able to utilize Afterpay to make any further purchases after your account is locked. You must speak with customer support to have your account unfrozen so you can resume using it.
Your Afterpay account may not function properly online or in stores for a variety of reasons. Your account will be frozen until your payments are current if you miss a payment or make a late payment. Also, if you alter your account details, use an unsupported credit card, place too many orders, or attempt to make a purchase that is not permitted by Afterpay, your account will be locked.
You are unable to use Afterpay to make new purchases when your account is frozen. You must unfreeze your account by following the instructions in the article if you want to resume using Afterpay.
See our guide on unlocking your Cash App account in various ways.
How Long Does It Take To Unfreeze Afterpay?
When a payment is past due, your Afterpay account will be suspended until it is made.
If an installment payment for a transaction is not made within the grace period, which is typically ten days, a late fee will be assessed. Then, your account will be frozen until all past-due payments are made.
To make a manual payment, sign in to your Afterpay account using the app or website. Your account will be unfrozen once your payments are current.
Why Is My Afterpay Account Frozen?
For several reasons, your Afterpay account may get locked. Your ability to resolve the issue and resume your shopping will depend on your ability to comprehend why your account was suspended.
Why an Afterpay account has been frozen:
Missed First Payment
The Afterpay risk management department will freeze your account if you don’t complete your first payment on the agreed-upon purchase date. After that, they’ll reject future purchases until you pay all your negative balances and late fees.
Regardless of whether you have money in the account, all additional transactions will be rejected.
Your account may be frozen if you miss any Afterpay payments, especially if you’re a new customer. Seven days following the due date, Afterpay will start collecting late fees. For purchases under $40, you will be charged $10; for goods exceeding $40, you will be charged the lesser of $68 or 25%.
Until all payments are made on time and all late fees are paid, your account will be suspended.
Changed Account Information
Your account can be suspended after changing your Afterpay details until verified. For example, the company may need to verify your identity, new phone number, address, or a debit or credit card that is connected to your account.
Unusual Account Activity
Your Afterpay account can get locked when the fraud detection department detects unusual activity. If you try to conduct any suspicious activity or scam to manipulate its systems, Afterpay can close your account.
Install any third-party application that uses Afterpay and promises additional cash back or other offers without thinking twice, for instance.
See our guide on What should I do if a stranger sends me money via the Cash App?.
Another possible cause of your Afterpay account being frozen is excessive spending on the platform, particularly if you are a new user or have several open orders. If you’re a first-time user, it’s advisable to limit your purchases to a few items per month at initially, then raise them gradually as your familiarity and trust with Afterpay build.
Will a Late Afterpay Payment Hurt My Credit?
A late Afterpay payment won’t harm your credit, to be clear. Your credit score is unaffected by your Afterpay payment history because Afterpay does not disclose late or missed payments to the credit bureaus.
they don’t perform credit checks or divulge financial information to credit bureaus or agencies, shouldn’t hinder your ability to get a loan.
Unfreeze Afterpay Account Summary
is a service that enables clients to make purchases now and pay for them later. When you pay on time, Afterpay offers the advantages of no interest, no credit check, and no penalties.
Several reasons your Afterpay account won’t work in-store, including missed payments or ordering too many items. If Afterpay freezes your account, you’ll need to unfreeze it to continue using the buy now pay later service at retailers, like jewelry stores, supercenters, dollar stores, grocery stores, gas stations, and many stores open 24-hours.
Simple actions like keeping up with your payments and getting in touch with customer support if any suspicious behavior is noticed might help you unfreeze your account and resume spending.