Home Depot is the largest home improvement retailer in the US and has nearly 2,000 stores that carry all manner of building supplies, tools & accessories, furniture, mattresses, area rugs, generators, consumer electronics, and more. The average customer shops at Home Depot and includes the DIY shopper for home repairs to Excavating contractors, for example, are professionals.
Before you spend thousands on home improvement projects, like supplies or appliances like refrigerators, help to understand the Home Depot return policy. Thus, you’ll know what to do if you no longer need some stuff, it comes damaged, or it doesn’t work well with your project needs.
To keep its loyal customers happy and buying, The Home Depot has a that governs how returns work at its store locations.
So, if you don’t have a receipt, can you return products to Home Depot?
Short Answer: You can return products to Home Depot even if you don’t have a receipt. The normal return policy at Home Depot is that new or unopened items must be returned within 180 days of purchase.
And let’s say you made the purchase with a Home Depot Business Account, Commercial Revolving Charge, or Depot Consumer Credit Card. In that scenario, you have 365 days to return the item in its original packing for a refund.
However, other items, like large furniture and mattresses, have a shorter return window of 30 days. But, despite a shorter return window, the same policies apply without a receipt.
If you purchased in cash, it helps to have the receipt because you’ll get an exchange, store credit, or a refund to the original purchase method used and at the original price. But if you lost the receipt, don’t panic.
Your purchase information should last up to 30 days in the system. So long as you produce a valid ID or passport for verification, you can still return the things.
Home Depot staff could search up purchase details on the system for up to 90 days if you paid with a debit or credit card. Simply bring your ID and the original payment card.
If the purchase can be verified, you will be given a cash refund or an exchange for a similar item. Unverified purchases, on the other hand, are only eligible for store credit at the lowest stated price.
However, some items, such as discounted or special order items, are not eligible for returns with or without a receipt. The items must be unopened and in their original packaging and boxes, as well as have the original receipt. In addition, there may be a 15% restocking fee for cancellations and Special Order returns.
What is Home Depot’s Return Policy without a Receipt?
- What is Home Depot’s Return Policy without a Receipt?
- What is Home Depot’s Return Policy After 90 Days?
- What’s on the Home Depot 90-Day Return Policy Exception List?
- What Items Cannot be Returned to Home Depot?
- What is Home Depot’s 180 Day Return Policy?
- What is Home Depot’s Policy for Open Items?
- Can I Make a Return to Home Depot Without Packaging?
- What is Home Depot’s Online Return Policy?
- What Is Home Depot Return Policy for Air Conditions?
- What is Home Depot’s Mattress Return Policy?
- What is Home Depot’s Lumber Return Policy?
- Can you Return Cut Wood to Home Depot?
- What is Home Depot’s Return Policy for a Lawn Mower?
- What is Home Depot’s Rug Return Policy?
- What is Home Depot’s Tile Return Policy?
- What is Home Depot’s Tree Return Policy?
- What is Home Depot’s Generator Return Policy?
- What is Home Depot’s Return Policy for Used Tools?
- What’s Home Depot’s Plant Return Policy?
- What’s Home Depot’s Paint Return Policy?
- What is Home Depot’s Blinds Return Policy?
- Does Home Depot Price Match After Purchase?
- Home Depot Return Policy Summary
Customers can return items to Home Depot without a receipt for 30 days, 90 days, 180 days, or up to 365 days, depending on the original payment method and the item being returned.
If you’ve lost the receipt and you paid with cash, it helps to return the item within 30 days. That’s because cash purchase details remain in the Home Depot refund verification system for up to 30 days. Thus, they’ll still be required to use your ID to verify the purchase and issue a refund or exchange.
Don’t come without the use of a credit card or debit card used for the purchase. It’s used to pull the details available up to 90 days. Thus, store associates can retrieve your purchase details from the system within this period.
Because the purchase may be traced in the system, purchases purchased using a Home Depot Business Account, Commercial Revolving Charge, or Depot Consumer Credit Card are eligible for returns up to 365 days without a receipt.
In any case, make sure you have a valid ID as well as the original payment method. Your ID or passport will be used by store workers to verify your identification and trace your purchase. Non-receipt returns are usually eligible for a store credit. A Home Depot store credit may only be used in-store; it cannot be used online.
Some retailers may reject unverifiable non-receipt returns of $50 or more if they are not accompanied by a receipt. If Home Depot determines that you have a history of making too many returns, your returns without a receipt will be refused, and your account will be flagged; there is a return without a receipt restriction.
Save your receipt and keep it safe to avoid rejected returns at Home Depot. The system only tracks returns not accompanied with a receipt, according to . That way, you can receive a full refund to the same payment method used, opt for an exchange or a merchandise credit.
What is Home Depot’s Return Policy After 90 Days?
Customers must return most things within 180 days of the purchase date and up to 365 days depending on the payment method used, according to Home Depot’s return policy after 90 days.
Most cash, debit, and credit card purchases can be returned to Home Depot after 90 days unless otherwise stated. It’s simple if you have the receipt. For up to 180 days, you’ll be eligible for a complete refund or exchange.
Items purchased with The Home Depot Consumer Credit Card are still returnable or exchangeable up to 365 days after purchase. If you don’t have the receipt, try to return non-receipt cash within 30 days and debit or credit card returns within 90 days before the purchase information disappears from Home Depot’s refund verification system.
Otherwise, your unconfirmed return will only be accepted for store credit or will be denied if the product is no longer available. You’ll also be turned down if you’ve returned too many products in the past.
What’s on the Home Depot 90-Day Return Policy Exception List?
Not all items purchased at Home Depot are allowed the 90-day return window. To protect itself from dishonest buyers, it has a few exceptions to the 90-day return policy. Thus, some items have a shorter return window of only 30 days, including
- Consumer electronics like TVs & computers
- Area rugs
- Tractors or other business equipment driven by gasoline
What Items Cannot be Returned to Home Depot?
There are several things that cannot be returned to a Home Depot store, such as:
- Major appliances
- Gift cards and store credits
- Generators, both stationary and whole-house,
- Utility trailers
- Floral arrangements and cut flowers
- Labor, delivery, carpet cleaner rentals, obtaining a pickup truck rental, and installation services
- Paint, flooring, fabric, wallpaper, and other relevant product samples
- Bespoke goods, such as blinds and paint, are available.
What is Home Depot’s 180 Day Return Policy?
The majority of items can be returned to a Home Depot store within 180 days of purchase. Customers must return items to Home Depot within 180 days of purchase for a full refund, an exchange for a similar item, or store credit.
It’s much easier to verify if the item is still sealed in its original packaging and you have the original purchase receipt. You’ll be eligible for an exchange or a full refund to your original payment method in that event.
If you can’t find the receipt, don’t give up. Your purchase data can still be looked up in a third-party refund verification system, depending on the payment method you used.
Non-receipt returns are usually eligible for a Home Depot store credit. In the worst-case scenario, your return may be rejected, especially if the item has been opened or used.
That said, cash, credit, and debit card purchase details only remain in the Home Depot system for 30-90 days. So if you make the return after 90 days without the receipt, Home Depot may have a way to verify it. After that, it’ll be up to the store manager to decide whether or not to accept the return.
There are, of course, exceptions. Here’s a video of a product being returned to Home Depot with a receipt 19 years later. My mouth dropped open!
What is Home Depot’s Policy for Open Items?
For open items, the Home Depot still maintains a forgiving policy, and you can return defective items during the return window. Just wrap the things in their original packing, including any accessories, and have the original purchase receipt on hand.
Some store managers will also let you return opened items without a receipt if the item’s purchase information are still visible on the POS system at Home Depot.
Opened items are usually only eligible for Home Depot store credit without a receipt or an exchange if the receipt is present. That decision, however, is made by the store managers at that exact location. Your previous purchase and return history with the store may also be considered.
Can I Make a Return to Home Depot Without Packaging?
Yes, even without the receipt, Home Depot will accept anything returned without the original box or packaging during the stipulated return time. It can be returned if the purchase is still listed on the refund verification system.
If the return is made after the specified return window has passed, you may be required to submit the original receipt in order for a refund or exchange to be performed.
Return eligibility without the original packing, however, may vary by shop. That implies the store manager will have the last say on whether or not to accept the merchandise.
Save the receipt and the original packaging until you’re completely happy with your purchase to make returns easier. While non-receipt returns without the original packing may only be eligible for store credit or may be denied entirely, this is the case.
What is Home Depot’s Online Return Policy?
Items purchased on HomeDepot.com can be returned to a or via mail before the return window elapses. You’ll need to bring the shipment confirmation email, packing slip, or the order confirmation email as proof of purchase when making the return at your local Home Depot store.
Or, you can start an online return by logging into your Home Depot account. To prevent wasting time, verify the eligibility conditions for items that can be returned online. If your items are eligible for return, you will be sent a postage label to use to return the item.
Simply put the item in its original packing, including any accessories and the purchase slip, and drop it off at the designated third-party delivery location, such as UPS. Home Depot will execute your refund and credit the funds to the original payment method once it receives your return.
Unless the reason isn’t your fault, such as a malfunction or the wrong goods was sent, you may have to pay for return shipping fees. Furthermore, mail returns take longer to process than returns made in-store. To avoid delays and get your money back faster, you should return things purchased online to the nearest Home Depot store.
What Is Home Depot Return Policy for Air Conditions?
The 90-day return policy does not apply to air conditioners. The return policy for air conditioners at Home Depot is 30 days. So don’t put it off any longer; you just have a month.
Returning air conditioners to Home Depot without a receipt follows a similar procedure. Home Depot can check up the purchase in the POS system for a complete refund, exchange, or store credit depending on the payment method used to cover the purchase.
You’ll have a faster return process and a refund to your original payment method if you have the receipt and the item is unopened in its original packaging.
If you don’t have your receipt, make sure you have a valid photo ID as well as the original payment method. It allows retail employees to instantly authenticate your identity, track your return history, and search up your order.
What is Home Depot’s Mattress Return Policy?
Mattresses are exempt from the 90-day return policy and have a 30-day return policy instead.
As a result, if you buy a mattress in-store or online from Home Depot and want to return it for a refund, you must do so within 30 days of purchase.
Having a receipt makes the return procedure go more smoothly. Home Depot, on the other hand, will accept a mattress without a receipt if the transaction information are found in their system.
What is Home Depot’s Lumber Return Policy?
Home Depot’s wood return policy allows consumers to return unused lumber to the store or by UPS for 90 days following purchase or delivery date.
When returning timber, customers must produce proof of purchase, such as a receipt, online purchase slip, or invoice, in order to receive a complete refund.
Can you Return Cut Wood to Home Depot?
Unfortunately, Home Depot’s wood policy doesn’t allow customers to return cut lumber to its stores. That said, you may be lucky to find some Home Depot stores that are willing to accept cut lumber and hardwood wood as long as it’s in usable condition.
In the end, the store manager has the final say on whether or not to accept cut lumber returns.
What is Home Depot’s Return Policy for a Lawn Mower?
The return policy for lawn mowers at Home Depot differs depending on the model of mower you buy. A gas-powered lawnmower, for example, must be returned within 30 days of purchase, although electric and push lawn mowers have a longer return period of up to 90 days.
For a full refund, equipment must be in fresh, unused condition and include the original purchase receipt, regardless of the return window.
If you paid with a Home Depot credit card, returning a lawnmower without a receipt is even easier.
What is Home Depot’s Rug Return Policy?
Customers have 30 days to return unwanted rugs under Home Depot’s rug return policy. The following rug return criteria must be met:
- Return it to us within 30 days.
- Bring your rug’s original purchase receipt.
- Bring a valid ID or passport with you.
- Bring the credit card that you used to make the purchase.
What is Home Depot’s Tile Return Policy?
Customers can return tires to Home Depot within 90 days of purchase under the company’s tile return policy. The tiles must be in their original boxes, undamaged and unopened.
To expedite the return procedure, bring the original receipt, the original payment method, and a valid photo ID.
You can return online-purchased tiles to your local Home Depot or send them back by UPS.
What is Home Depot’s Tree Return Policy?
The return policy for Christmas trees at Home Depot is between the 90-day to 365-day return window. Although most plants must be returned to a Home Depot store within 90 days, perennials and landscaping plants can be returned for up to a year.
All tropical, landscape, and in-house plants, including perennials, shrubs, and trees, come with a one-year guaranteed guarantee from Home Depot.
So if your Christmas tree starts dying early, just bring what’s left within the accepted return window for a refund or exchange. You can also opt for store credit if the plant is no longer in stock, such as a type of succulent for indoors.
You must bring your receipt or online purchase slip as proof when returning a Christmas tree to Home Depot. If you’ve misplaced your receipt, go to the store with your valid photo ID and the original payment method.
What is Home Depot’s Generator Return Policy?
Customers can return unsatisfied generator products within 30 days after purchase under Home Depot’s generator return policy. The generator must be in like-new condition, well-packaged in its original box, and contain all accessories in order for your return to be accepted.
You can either bring the generator to your local Home Depot or call customer service to schedule a pickup. Bring your original purchase receipt, payment method, and a valid photo ID to make things easier.
Furthermore, unless the generator is defective, you may be required to pay shipping charges when returning it by mail.
What is Home Depot’s Return Policy for Used Tools?
Within 90 days of purchase, you may be able to return used tools. The tools, on the other hand, must be brand new or nearly new. The return will be denied right away if they show evidence of wear and tear.
If you are displeased with a Wooster paintbrush after using it for a few minutes, you can return it. However, you won’t be able to return a paintbrush that has been used extensively over the course of a weekend.
What’s Home Depot’s Plant Return Policy?
Perennials, shrubs, and trees come with a one-year guarantee and can be returned within 365 days to Home Depot.
If you purchase live goods online and they arrive damaged or dead, call Home Depot customer service within three days of delivery to receive a free replacement.
This policy does not apply to cut flowers or floral arrangements.
What’s Home Depot’s Paint Return Policy?
Home Depot offers a 30-day return policy on paint. As a result, you only have a month to return any interior or exterior liquid paint purchases that aren’t up to par. The paint department will either fix your paint or replace it with a similar container.
Paint concerns originating from incorrect application or surfaces, color samples, liquid stains, and OOPs items are not covered by the Home Depot paint return policy.
Returns are not accepted on non-stock items, labor and installation concerns, 3rd parties, custom tinted paints, or paints purchased at a discount.
What is Home Depot’s Blinds Return Policy?
The Home Depot does not accept returns on most blinds. The only blinds that can be returned are those marked “Guaranteed to Fit.” Other than that, you won’t be able to return any blinds to a Home Depot shop.
Does Home Depot Price Match After Purchase?
Yes, Home Depot will price match before and after your purchase for 30 days. They will price adjust general merchandise like plants, SodaStream carbonator bottles (but don’t refill CO2 tanks), tools, extension cords, hardware, refrigerators and freezers, house humidifiers, lumber, returned batteries, and more. The stores will not price match installation fees, appliance removal fees, key copy service, final-sale items, or customized products.
Bring in a copy of the competitor’s ad or a printout of the same product. The rival merchant must have the item in stock, and an representative may contact them to confirm the pricing, sale, and availability.
The following competitors’ prices will be matched by Home Depot:
- Ace Hardware
- Northern Tool
- Best Buy
- Sam’s Club is a membership club that caters to
- Home Depot Stores in Other Cities
- Bed Bath & Beyond is a retailer that sells home goods.
Its primary home improvement competitors are Lowe’s, Menard’s, and Ace Hardware.
Home Depot Return Policy Summary
Depending on the type of item and the payment method used to cover the transaction, Home Depot has varied return policies. Regardless of the timeframe, a Home Depot return without a receipt works in the same way.
To facilitate return processing and an exchange or refund to the original purchase method, you should have the receipt and the item unopened in its original packaging.
Bring your valid photo ID and the original payment method to the nearest Home Depot location if you’ve lost the receipt. A customer service associate will look up your purchase in their refund system during Home Depot’s return hours. It’s not a 24-hour hardware store, but most stores are open late until 10 pm and open on Sunday.
You may be eligible for a refund or exchange if the purchase can be verified. Unverifiable non-receipt purchases, on the other hand, will only qualify for a Home Depot store credit.
That being said, it’s safe to say that Home Depot has one of the best return policies around. You have 30-365 days to return things to Home Depot, depending on the type of product and payment method used. Most items, however, can be returned within 90-180 days, with or without a receipt.
Before you buy anything, know the exchange and .