Fix: Zwift Companion App Not Working

The Zwift Companion App is the perfect companion to Zwift. Stay connected when you’re on the go.

Do you have problems with the Zwift Companion app or does it not function properly for you?

Do you have one of the following problems?:

• Zwift Companion app stutters, freezes, or stops working
• The Zwift Companion app won’t load
• Login problems with Zwift Companion
• Something went wrong with Zwift Companion.
• a white or black screen on the Zwift Companion app

You are not alone, so don’t worry. The same problem is experienced by many other people.

This article will explain the causes of the Zwift Companion app’s malfunction and offer solutions.

Why is Zwift Companion App Not Working?

If the Zwift Companion app isn’t working, there are a number of potential causes, including:

• The Zwift Companion app is incompatible with your device.
• You have activated your smartphone’s low data mode.
• The Zwift Companion app hasn’t been updated in a while.
• The Zwift Companion app can have a flaw or problem.
• Server for Zwift Companion is down.
• Your mobile data or Wi-Fi connection is malfunctioning.

How to Fix Zwift Companion App Not Working?

Fix 1: Try Alternating Between Wi-Fi and Mobile Data

An inconsistent internet connection is among the most frequent causes of Zwift Companion app malfunction.

Hence, checking and ensuring a reliable internet connection is the first step.

However, some elements, including thick walls separating your device and wireless router or interference from other household appliances, could reduce the strength of your network signal.

To determine whether the Zwift Companion app issue is connected to your connection, try switching between Wi-Fi and mobile data. We advise you to get in touch with your service provider for more information if your experience is different.

Hence, verify the speed of your internet. If you’re using mobile data, turn it ON and OFF. If you’re using wifi, check your router.

Furthermore, try switching from wifi to mobile network or from mobile network to wifi.

Fix 2: Try Closing and Reopening Zwift Companion App 

Sometimes, reopening the Zwift Companion app after closing it fixed the problem.

In order to reopen the app, first close it. Your problem will be resolved, and Zwift Companion app will operate normally.

Try other remedies if the Zwift Companion app is still not functioning.

Fix 3: Check Zwift Companion Server is Down or Not

If Zwift Companion is not functioning, there may be errors or glitches in the Zwift Companion App or the Zwift Companion server may be down.

There are numerous ways to determine whether the Zwift Companion server is down or if the app has a bug or glitch.

The first step is to go to downdetector, search for Zwift Companion, and then determine whether or not there is a spike in the graph.

If there is a surge, either there is a bug or the Zwift Companion server is down.

Another option is to simply look up Zwift Companion on Twitter. You can see the most recent tweets about the subject.

You are helpless in this situation; all you can do is wait until the Zwift Companion team fixes the bug or the server is operational.

Fix 4: Log Out and Login into Zwift Companion App

You can attempt to log out of the app and then re-login.

Check whether the problem has been resolved after that.

Try other remedies if the Zwift Companion app is still not functioning.

Fix 5: Clear Zwift Companion App Cache

Most of the time, when there is some issue with Zwift Companion app, will resolve the issue. 

Clear the cache of the Zwift Companion app to solve the problem. To delete the cache for the Zwift Companion App,

Users of Android devices can clear the cache of the Zwift Companion App by going to settings, searching for it, and clicking on it.

Users of iPhones should open the iPhone settings app, navigate to General, find and select the Zwift Companion app, tap the iPhone Storage button, tap the Offload App button, and then reinstall the Zwift Companion app.

After clearing the app cache, check to see if the Zwift Companion app is functioning.

Note: Depending on the software version and phone model, different screens, settings, or procedures may be available to clear the cache.

Fix 6: Disable Battery Saving Mode

Ensure that nothing is harmed by Low Power Mode.

Low Power Mode is OK as long as SweatZwift Companion is opened at least once per 12 hours.

Go to settings, look for the SweatZwift Companion app, and if Battery Saver mode is turned on, toggle it off for Android users.

Navigate to settings>> Battery>> Low Power Mode>> Turn OFF if it is Toggle ON for iPhone users.

The available screens, options, or procedures may differ depending on the phone type and software version.

Fix 7: Delete and Reinstall Zwift Companion App

Reinstalling the Zwift Companion app after deleting it will solve the problem. Occasionally, reinstalling the Zwift Companion app will fix the problem.

Hence, uninstall the program first from your phone, then reinstall it, and check to see if the Zwift Companion app is operational or not.

Try other remedies if the Zwift Companion app is still not functioning.

Fix 8: Update Zwift Companion App to Latest Version

You may be using an older version of the Zwift Companion app, which is one of the possible causes of the app’s malfunction.

All previous bugs in the Zwift Companion app that were known to the Zwift Companion support team will be fixed by updating to the most recent version.

The Zwift Companion app should always be updated to the most recent version because the older version occasionally has bugs.

It might not function properly if your Zwift Companion app is out of date.

All previous bugs in the Zwift Companion app that were known to the Zwift Companion support team will be fixed by updating to the most recent version.

Updating indicates you must upgrade your app because you are not using the most recent version.

If you choose, you may set the app to automatically update, which will keep it constantly up to date with the most recent version and bug-free.

Update the Zwift Companion app on Android by going to Zwift Companion.

Update the Zwift Companion app on iPhone from the App Store.

Fix 9: Disable VPN 

The Zwift Companion App may not function if your device has VPN activated and is utilizing it.

Therefore, turn off your device’s VPN first, and then see if the Zwift Companion app functions.

Fix 10: Check Compatibility of Your Device With Zwift Companion App

Check your device’s compatibility with the Zwift Companion app first if the app isn’t operating on it.

Use a different device that is compatible with the Zwift Companion app if yours is incompatible. The Zwift Companion app will then function properly and the problem will be solved.

Fix 11: Hard Reboot Your Device

If the aforementioned technique does not work, there may occasionally be a problem with your device rather than the Zwift Companion app. So, shut down the Zwift Companion app and restart your device from scratch.

The Zwift Companion App will function properly after a device reboot.

Fix 12: Contact Zwift Companion Support Team

If the Zwift Companion app is still not functioning after applying the aforementioned fixes, get in touch with the Zwift Companion support team.

Clearly describe your problem to the Zwift Companion support staff. Follow the Zwift Companion team’s instructions after that.

They can assist you in resolving problems with the Zwift Companion app.

Zwift Companion App Notification Not Working

Because you have not turned on the Zwift Companion app’s notification feature, it is not working.

Go to settings>> go to apps>> tap on the Zwift Companion app>> toggle ON notification for Android users.

Go to Settings>> Tap on Notifications>> Scroll down and Tap on Zwift Companion app>> Turn ON Notifications for iPhone users.

The Zwift Companion app will be able to send notifications.

The available screens, options, or procedures may differ depending on the phone type and software version.

Conclusion

Check for a solid internet connection, close and reopen the app, then upgrade the Zwift Companion app to the most recent version to resolve any issues. Your problem will be solved, and the Zwift Companion App will function properly.

Alternatively, if the Zwift Companion App has a bug or a glitch. Therefore, in this instance, wait until the Zwift Companion team fixes the bug.

After that, if a newer version is available, update the Zwift Companion app as well, and it will function properly.