Fix: Zepp App Not Working

The new official app for devices bearing the Zepp and Amazfit brands is the Zepp App, formerly known as Amazfit.

Do you have problems with the Zepp app or does it not work for you?

Alternatively, the Zepp app may crash, fail to launch, or have login issues.

You are not alone, so don’t worry. The same problem is experienced by many other people.

This article will describe the causes of the Zepp app’s malfunction and offer solutions.

Why is Zepp App Not Working?

Zepp app issues can arise for a number of causes, including:

  • The Zepp app is incompatible with your device.
  • You have activated your smartphone’s low data mode.
  • You haven’t recently updated the Zepp app.
  • The Zepp app might have a flaw or bug.
  • Down is the Zepp server.
  • Your mobile data or Wi-Fi connection is malfunctioning.

How to Fix Zepp App Not Working?

Fix 1: Check For Stable Internet Connection

An inconsistent internet connection is one of the most frequent causes of the Zepp app not functioning.

Hence, checking and ensuring a reliable internet connection is the first step.

However, some elements, including thick walls separating your device and wireless router or interference from other household appliances, could reduce the strength of your network signal.

To determine whether your connection is the cause of the Zepp app issue, try switching between Wi-Fi and mobile data. We advise you to get in touch with your service provider for more information if your experience is different.

Hence, verify the speed of your internet. Check your router if you’re using wifi or turn on and off your mobile data.

Furthermore, try switching from wifi to mobile network or from mobile network to wifi.

Fix 2: Try Closing and Reopening Zepp App 

Sometimes, reopening the Zepp app after closing it fixed the problem.

Hence, close the app first, then try to open it again to resolve any problems with the Zepp app. Your problem will be resolved, and Zepp will function properly.

If the Zepp app is still not functioning, try some more remedies.

Fix 3: Check Zepp Server is Down or Not

If Zepp is not functioning, there may be a fault or issue in the Zepp app or Zepp’s server may be down.

There are numerous techniques to determine whether the Zepp server is down or whether Zepp has a problem or issue.

The first step is to go to Downdetector, search for Zepp, and then determine whether or not there is a spike in the graph.

The Zepp server is down or there is a glitch if there is a spike.

You can also just search for Zepp down on Twitter. You can see the most recent tweets about the subject.

You are helpless in this situation; all you can do is wait till the Zepp team fixes the bug or the server is operational.

Fix 4: Log Out and Login into Zepp App

You can attempt to log out of the app and then re-login.

Check whether the problem has been resolved after that.

If the Zepp app is still not functioning, try some more remedies.

Fix 5: Clear Zepp App Cache

Most of time, when there is some issue with Zepp app, will resolve the issue. 

Clear the Zepp app cache to resolve the problem. For the Zepp App to be cache-free,

Users of Android devices can clear the cache of the Zepp App by going to settings, looking for the Zepp App, and then clicking on it.

For iPhone users, open the iPhone settings app, select General, browse to Zepp App, click it, tap iPhone Storage, tap the Offload App button, and then install Zepp App once more.

Examine the Zepp app’s functionality after clearing the app’s cache.

Note: Depending on the software version and phone model, different screens, settings, or procedures may be available to clear the cache.

Fix 6: Disable Battery Saving Mode

Ensure that nothing is harmed by Low Power Mode.

Low Power Mode is OK as long as Sweatcoin is opened at least once per 12 hours.

Users of Android devices should go to settings, search for the Sweatcoin app, and turn off battery saving mode if it is currently turned on.

Navigate to settings>> Battery>> Low Power Mode>> Turn OFF if it is Toggle ON for iPhone users.

The available screens, options, or procedures may differ depending on the phone type and software version.

Fix 7: Delete and Reinstall Zepp App

Zepp must be deleted and then reinstalled to resolve issues. The Zepp app can sometimes be uninstalled and reinstalled to solve problems.

Hence, uninstall the program from your phone first, then reinstall it, and check to see if the Zepp app is functional or not.

If the Zepp app is still not functioning, try some more remedies.

Fix 8: Update Zepp App to Latest Version

You may be using an older version of the Zepp app, which is one of the possible causes of the app’s malfunction.

By updating the Zepp app to the most recent version, all previously discovered bugs will be fixed.

Always use the most recent version of the Zepp app because sometimes older versions do not function properly.

Your Zepp app’s functionality could be compromised if it has an outdated version.

By updating the Zepp app to the most recent version, all previously discovered bugs will be fixed.

Updating indicates you must upgrade your app because you are not using the most recent version.

If you’d like, you can set up the program to automatically update itself, which will keep it constantly up to date and bug-free.

Update the Zepp app for Android users.

Update the Zepp app for iPhone using the App Store.

Fix 9: Disable VPN 

Zepp App may not function if your device has VPN activated and is utilizing it.

Hence, turn off your device’s VPN first, then see if the Zepp app functions.

Fix 10: Check Compatibility of Your Device With Zepp App

If the Zepp app isn’t functioning on your device, make sure it is compatible with the Zepp app first.

Use a different device that is compatible with the Zepp app if yours is incompatible; the Zepp app will then function properly and the problem will be rectified.

Fix 11: Hard Reboot Your Device

Occasionally, there may be a problem with your device rather than the Zepp app if the preceding technique does not work. Therefore, quit the Zepp app and restart your device from scratch.

Zepp App will function properly after a device reboot.

Fix 12: Contact Zepp Support Team

If the aforementioned remedies don’t resolve the issue and the Zepp app is still not functioning, contact the Zepp support staff.

To the Zepp support team, carefully describe your problem. then adhere to the Zepp team’s instructions.

They will assist you in resolving your Zepp app-related problem.

Zepp App Notification Not Working

Because you have not turned on the Zepp app notification, it is not functioning.

Users of Android devices should navigate to settings, select apps, tap the Zepp app, and turn on notifications.

Go to Settings>> Tap on Notifications>> Scroll down and tap the Zepp app>> Turn on Notifications for iPhone users.

For the Zepp app, notifications will be enabled.

The available screens, options, or procedures may differ depending on the phone type and software version.


Check for a steady internet connection, close and reopen the app, then update the Zepp app to the most recent version to resolve any issues. The Zepp App will function properly after this resolves your problem.

Alternatively, if the Zepp App has a fault or a glitch. Therefore, in this instance, wait until the Zepp team fixes the bug.

Following that, if a newer version is available, update the Zepp app as well.

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