Fix: Shopify POS App Not Working

You can do business in a physical store or pop-up shop using the Android and iPhone software Shopify POS.

Through Android and iOS devices, you can effortlessly sell your goods and take payments anywhere. It is compatible with all Shopify plans.

No matter where the sale takes place, Shopify POS immediately syncs with your online store, updating your orders, inventory, and customers on your Shopify store.

Do you have problems with the Shopify POS software or does it not function properly for you?

Do you have one of the following problems?:

• Stopping, freezing, or crashing the Shopify POS app
• The Shopify POS software is unable to load.
• Issue with Shopify POS login
• Shopify POS encountered a problem.
• White or black screen in the Shopify POS app

You are not alone, so don’t worry. The same problem is experienced by many other people.

This article will discuss the causes of the Shopify POS app’s malfunction and offer solutions.

Why is the Shopify POS App Not Working?

If the Shopify POS app isn’t working, there are a number of potential causes, including:

• The Shopify POS app is incompatible with your device.
• You have activated your smartphone’s low data mode.
• The Shopify POS app hasn’t been updated in a while.
• The Shopify POS app can have a flaw or problem.
• Server for Shopify POS is offline.
• Your mobile data or Wi-Fi connection is malfunctioning.

How to Fix Shopify POS App Not Working?

Fix 1: Try Alternating Between Wi-Fi and Mobile Data

An unstable internet connection is one of the most frequent causes of the Shopify POS app not functioning.

Hence, checking and ensuring a reliable internet connection is the first step.

However, some elements, including thick walls separating your device and wireless router or interference from other household appliances, could reduce the strength of your network signal.

To determine whether your connection is the cause of the Shopify POS app issue, try switching between Wi-Fi and mobile data.

We advise you to get in touch with your service provider for more information if your experience is different.

Hence, verify the speed of your internet. If you’re using mobile data, turn it ON and OFF. If you’re using wifi, check your router.

Furthermore, try switching from wifi to mobile network or from mobile network to wifi.

Fix 2: Try Closing and Reopening Shopify POS App 

Sometimes, reopening and closing the Shopify POS app fixed the problem.

Hence, close the app first before attempting to open it again. Your problem will be resolved, and the Shopify POS software will operate normally.

Try other remedies if the Shopify POS app is still not functioning.

Fix 3: Check Shopify POS Server is Down or Not

If Shopify POS isn’t functioning, there’s a risk that the Shopify POS app has faults or glitches, or that the Shopify POS server is offline.

There are numerous ways to determine whether Shopify POS is malfunctioning or if the Shopify POS server is down.

The first step is to go to Downdetector, search for Shopify POS, and then determine whether or not there is a spike in the graph.

If there is a spike, there is either a bug or the Shopify POS server is down.

Another option is to simply search for Shopify POS down on Twitter. You can see the most recent tweets about the subject.

You are helpless in this situation; all you can do is wait until the Shopify POS team fixes the bug or the server is operational.

Fix 4: Log Out and Login into Shopify POS App

You can attempt to log out of the app and then re-login.

Check whether the problem has been resolved after that.

Try other remedies if the Shopify POS app is still not functioning.

Fix 5: Clear Shopify POS App Cache

Most of the time, when there is some issue with a Shopify POS app, will resolve the issue. 

For the Shopify POS App to be cache-free,

For Android users, go to settings>> find and choose the Shopify POS App>> tap on clean cache>> the cache for the Shopify POS App will be removed.

For iPhone users, open the iPhone settings, select General, find and click on the Shopify POS app, then tap the iPhone Storage icon, tap the Offload App button, and then install it once more.

After clearing the app’s cache, see if the Shopify POS app is still functional.

Note: Depending on the software version and phone model, different screens, settings, or procedures may be available to clear the cache.

Fix 6: Disable Battery Saving Mode

Ensure that nothing is harmed by Low Power Mode.

Low Power Mode is acceptable as long as SweatShopify POS is opened at least once per 12 hours.

Users of Android devices should go to settings, look for the SweatShopify POS app, and turn off the Battery Saving mode if it is currently turned on.

Navigate to settings>> Battery>> Low Power Mode>> Turn OFF if it is Toggle ON for iPhone users.

The available screens, options, or procedures may differ depending on the phone type and software version.

Fix 7: Delete and Reinstall Shopify POS App

Reinstall the Shopify POS app after deleting it in order to resolve issues with the app. The Shopify POS app can occasionally be uninstalled and then reinstalled to remedy problems.

Hence, uninstall the software from your phone first, then reinstall it, and see if the Shopify POS app is still functional.

Try other remedies if the Shopify POS app is still not functioning.

Fix 8: Update Shopify POS App to Latest Version

You may be using an older version of the Shopify POS app, which is one of the possible causes of the app’s malfunction.

The Shopify POS app will be fixed of all previous bugs that were known to the Shopify POS support team once updated to the most recent version.

Always use the most recent version of the Shopify POS software because occasionally older versions have bugs.

The Shopify POS app might not function properly if your version is out of date.

The Shopify POS app’s most recent update will address all previously reported bugs, according to the Shopify POS support staff.

Updating indicates you must upgrade your app because you are not using the most recent version.

If you choose, you may set the app to automatically update, which will keep it constantly up to date with the most recent version and bug-free.

Update the Shopify POS app on Android from the Google Play Store.

Update the Shopify POS app on iPhone from the App Store.

Fix 9: Disable VPN 

The Shopify POS App might not function if your device has VPN activated and is utilizing it.

Hence, turn off your device’s VPN first, and then see if the Shopify POS app functions.

Fix 10: Check the Compatibility of Your Device With Shopify POS App

If the Shopify POS app isn’t functioning on your smartphone, check to see if it is compatible with the Shopify POS app first.

Choose a different device that is compatible with the Shopify POS app if yours is incompatible. The problem will be fixed, and the Shopify POS app will function properly.

Fix 11: Hard Reboot Your Device

If the aforementioned remedy is ineffective, there may occasionally be a problem with your device rather than the Shopify POS software. Exit the Shopify POS app, then restart your device completely.

The Shopify POS App will function properly after a device reboot.

Fix 12: Contact Shopify POS Support Team

If the Shopify POS app is still not functioning after applying the aforementioned solutions, get in touch with the Shopify POS support team.

The Shopify POS support team needs a thorough explanation of your problem. then adhere to the instructions given by the Shopify POS team.

They will assist you in resolving any problems with the Shopify POS app.

Shopify POS App Notification Not Working

Because you have not turned on the notification feature for the Shopify POS app, the notification for the app is not functioning.

Go to settings>> go to apps>> tap on the Shopify POS app>> toggle ON notification for Android users.

Go to Settings> Notifications> Scroll down and select the Shopify POS app> Turn on Notifications for iPhone users.

The Shopify POS app will be able to send notifications.

The available screens, options, or procedures may differ depending on the phone type and software version.